The products are:
Shared Hosting(single and multi-domain)
Business Email Hosting
To avail the 30 day money back guarantee for your hosting products ensure you take a backup if at all you've not done it yet. Next, open a cancellation request from your account. Please note that cancellation should be within 30 days of purchase. The complete refund will be provided as credit to your Host Prizma wallet/bank transfer.
*Cost of any third party software(if any) and taxes is not cover under refund.
Please note that for Shared Hosting, Reseller Hosting and Business Email Hosting, you can avail the money back guarantee only once and it should be fair by our TOS and not applied for server abuse case.
For example: If you purchase a starter linux hosting plan for a domain, delete it and avail refund within the money back guarantee once, also every user eligible for the money back guarantee in case of technical issue with our hosting services.
You can raise a refund request to transfer the amount into your bank account. Please note that all refund requests will be processed within 14 business days.